Gorgias vs Zendesk Suite
Compare Gorgias and Zendesk Suite on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Ecommerce helpdesk
Zendesk Suite is better for
- ✓ Knowledge base
Tie
- • Ticketing depth
- • Live chat
- • Omnichannel inbox
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Zendesk Suite if: Mid-market and enterprise teams needing omnichannel helpdesk at scale
Zendesk Suite
Enterprise helpdesk and Suite omnichannel — Support Team from $19/agent/mo annual; Suite Team $55, Suite Pro $115.
Best for
- • Mid-market and enterprise teams needing omnichannel helpdesk at scale
- • Organizations with messaging, voice, and AI agent requirements
- • Buyers who can justify Suite Team/Pro pricing for depth
Starting from $19.00/user/mo
No free plan
Evidence & transparency
Sources and research process behind this comparison.
Sources
4
Criteria
11
Screenshots
2
Sources consulted
| Title | Product | Type |
|---|---|---|
| Gorgias — Official Site | Gorgias | official-product-page |
| Gorgias Pricing | Gorgias | official-pricing-page |
| Zendesk Suite — Official Site | Zendesk Suite | official-product-page |
| Zendesk Suite Pricing | Zendesk Suite | official-pricing-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.