Genesys vs Wati
Compare Genesys and Wati on features, pricing, and buyer fit using the same researched criteria.
Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
Best for
- • Enterprise contact centres that need omnichannel + WEM + journey orchestration
- • Regulated industries standardising on Genesys Cloud CX
- • Buyers comparing CCaaS platforms (not UCaaS phone seats)
Starting from $75.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Genesys is better for
- ✓ Number / country coverage
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Wati is better for
- ✓ Power dialer
- ✓ WhatsApp Business
Choose Genesys if: Enterprise contact centres that need omnichannel + WEM + journey orchestration
Choose Wati if: Ecommerce and D2C teams that sell and support on WhatsApp
Wati
Official WhatsApp Business API platform with a shared team inbox, broadcasts, chatbots and AI co-pilot — platform subscription (Growth/Pro/Business) plus Meta per-message charges.
Best for
- • Ecommerce and D2C teams that sell and support on WhatsApp
- • Support teams needing a multi-agent WhatsApp inbox with templates and routing
- • Growth teams running click-to-WhatsApp ads and broadcast campaigns
Starting from $49.00/user/mo
No free plan
Genesys vs Wati pricing
Genesys researched starting price from $75/mo. Wati researched starting price from $49/mo. Affiliate economics excluded.
Genesys
From $75.00/user/mo
Wati
From $49.00/user/mo
Genesys
Starting from $75.00/user/mo
No free trial evidenced
- Genesys Cloud CX 1$75.00/user/mo
- $75/user/month annual — voice contact center: IVR, ACD, outbound campaigns, recording, native AI capabilities with token allotments.
- Genesys Cloud CX 2Popular$115.00/user/mo
- $115/user/month annual — adds digital channels and omnichannel routing for full voice+digital CCaaS.
- Genesys Cloud CX 3$155.00/user/mo
- $155/user/month annual — adds workforce engagement management (WFM/QM/coaching) on top of CX 2.
- Genesys Cloud CX 4$240.00/user/mo
- $240/user/month annual — maximises AI experience tokens, journey management and advanced orchestration.
Wati
Starting from $49.00/user/mo
Free trial available
- Growth$49.00/mo
- Platform subscription (~$49/month billed annually — low-confidence band, confirm live) plus per-message charges. 1 channel, 3 users included with no additional users, 15,000 broadcasts/month, omnichannel inbox, CTWA lead capture, WhatsApp catalog and Shopify templates.
- channels included: 1
- users included: 3
- additional users allowed: false
- ProPopular$99.00/mo
- Platform subscription (~$99/month billed annually — low-confidence band) plus per-message charges. 5 users included, additional users $24/user/month, unlimited broadcasts, advanced chatbots, CTWA source tags and click tracking, HubSpot integration, auto routing and operator reports.
- users included: 5
- additional user monthly: 24
- broadcasts: unlimited
- Business$299.00/mo
- Platform subscription (~$299/month billed annually — low-confidence band) plus per-message charges. 5 users included, additional users $69/user/month, 4,000 messages/minute, multiple WhatsApp numbers, round-robin assignment, Salesforce integration, number masking, IP whitelisting, dedicated CSM.
- users included: 5
- additional user monthly: 69
- broadcasts: unlimited with volume discounts
- EnterpriseCustom
- Quote-based enterprise packaging beyond the published Business tier.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Genesys
$1,125.00/mo
Wati
$735.00/mo
+$390.00/mo — Genesys costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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