Genesys vs Grasshopper
Compare Genesys and Grasshopper on features, pricing, and buyer fit using the same researched criteria.
Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
Best for
- • Enterprise contact centres that need omnichannel + WEM + journey orchestration
- • Regulated industries standardising on Genesys Cloud CX
- • Buyers comparing CCaaS platforms (not UCaaS phone seats)
Starting from $75.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Genesys is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Genesys if: Enterprise contact centres that need omnichannel + WEM + journey orchestration
Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number
Grasshopper
SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).
Best for
- • Solo operators and tiny teams that primarily need a professional virtual number
- • SMBs that want flat account pricing instead of per-seat UCaaS maths
- • Buyers replacing a personal mobile with a branded business line
Starting from $14.00/user/mo
No free plan
Genesys vs Grasshopper pricing
Genesys researched starting price from $75/mo. Grasshopper researched starting price from $14/mo. Affiliate economics excluded.
Genesys
From $75.00/user/mo
Grasshopper
From $14.00/user/mo
Genesys
Starting from $75.00/user/mo
No free trial evidenced
- Genesys Cloud CX 1$75.00/user/mo
- $75/user/month annual — voice contact center: IVR, ACD, outbound campaigns, recording, native AI capabilities with token allotments.
- Genesys Cloud CX 2Popular$115.00/user/mo
- $115/user/month annual — adds digital channels and omnichannel routing for full voice+digital CCaaS.
- Genesys Cloud CX 3$155.00/user/mo
- $155/user/month annual — adds workforce engagement management (WFM/QM/coaching) on top of CX 2.
- Genesys Cloud CX 4$240.00/user/mo
- $240/user/month annual — maximises AI experience tokens, journey management and advanced orchestration.
Grasshopper
Starting from $14.00/user/mo
Free trial available
- True Solo$14.00/mo
- From ~$14/month annual (medium confidence). 1 user, 1 number, 1 extension — simplest virtual business line.
- maximum seats: 1
- Solo PlusPopular$25.00/mo
- From ~$25/month annual. Unlimited users, 1 number, 3 extensions; unlocks recording, simultaneous ringing and IVR menus.
- Small Business$55.00/mo
- From ~$55/month annual (some sources cite higher — confirm live). 4 numbers, unlimited extensions.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Genesys
$1,125.00/mo
Grasshopper
$210.00/mo
+$915.00/mo — Genesys costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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