TOPdesk vs Freshservice
Same-cluster peer comparison. Overall: TOPdesk 7.8 vs Freshservice 8.4. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • TOPdesk primary-job workflows
Starting from $51.00/user/mo
No free plan
VS
Our verdict
Same-cluster peer comparison. Overall: TOPdesk 7.8 vs Freshservice 8.4.
Freshservice is better for
- ✓ ITSM depth
- ✓ Observability depth
- ✓ Source control depth
- ✓ Hosting panel depth
Tie
- • Security & admin
Choose TOPdesk if: TOPdesk primary-job workflows
Choose Freshservice if: Freshservice primary-job workflows
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • Freshservice primary-job workflows
Starting from $19.00/user/mo
No free plan
TOPdesk vs Freshservice pricing
Research 2026-08-18 from first-party pages (or labelled third-party/marketplace signals). Affiliate economics excluded.
TOPdesk
From $51.00/user/mo
Freshservice
From $19.00/user/mo
TOPdesk
Starting from $51.00/user/mo
No free trial evidenced
- EssentialPopular$51.00/user/mo
- £51/agent/mo Essential — GBP first-party floor, not a USD list. No published free plan or self-serve trial.
- Engaged$72.00/user/mo
- £72/agent/mo Engaged (GBP) on the first-party TOPdesk card.
- Excellent$101.00/user/mo
- £101/agent/mo Excellent (GBP) — highest published TOPdesk agent pack.
- Talk to TOPdeskCustom
- Implementation and packaging via TOPdesk — contact, not a self-serve trial tile.
Freshservice
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/agent/mo annual — entry ITSM incidents and assets.
- GrowthPopular$49.00/user/mo
- $49/agent/mo annual — change, release, and problem management.
- Pro$99.00/user/mo
- $99/agent/mo annual — enterprise ITSM, orchestration, sandbox.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
TOPdesk
$765.00/mo
Freshservice
$285.00/mo
+$480.00/mo — TOPdesk costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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