Freshservice vs Ivanti Neurons for ITSM
Compare Freshservice and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshservice is better for
- ✓ Ticketing depth
- ✓ Live chat
- ✓ Knowledge base
- ✓ Omnichannel inbox
Tie
- • AI features
- • Integrations
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Freshservice and Ivanti Neurons for ITSM. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Freshservice researched starting price from $19/mo; Ivanti Neurons for ITSM researched starting price from $95/mo. Better value depends on plan rungs and add-ons.
FreshserviceDependsIvanti Neurons for ITSMDepends - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Freshservice does not research a free plan; Ivanti Neurons for ITSM does not research a free plan.
FreshserviceDependsIvanti Neurons for ITSMDepends - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
Check agent minimum for Freshservice and Ivanti Neurons for ITSM on current vendor packaging.
FreshserviceDependsIvanti Neurons for ITSMDepends - Freshservice
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
Stronger coverage across ticketing, macros automation.
FreshserviceStrongerIvanti Neurons for ITSMWeaker - Freshservice
Live chat
Website/in-app messenger, routing, and canned replies.
Stronger coverage across live chat, shared inbox.
FreshserviceStrongerIvanti Neurons for ITSMWeaker - Freshservice
Knowledge base
Help center, Docs, and customer self-service portals.
Stronger coverage across knowledge base, self service portal.
FreshserviceStrongerIvanti Neurons for ITSMWeaker - Freshservice
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
Stronger coverage across omnichannel inbox, unified inbox, shared inbox.
FreshserviceStrongerIvanti Neurons for ITSMWeaker - Freshservice
SLA & routing
SLA policies, skills-based routing, and escalation rules.
Stronger coverage across sla routing, ticketing.
FreshserviceStrongerIvanti Neurons for ITSMWeaker - Freshservice
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Stronger coverage across ecommerce helpdesk, ticketing.
FreshserviceStrongerIvanti Neurons for ITSMWeaker - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Freshservice and Ivanti Neurons for ITSM are close on ai features (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshservice7/10Ivanti Neurons for ITSM7/10 - Tie
Integrations
Important third-party integrations.
Freshservice and Ivanti Neurons for ITSM are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshservice8/10Ivanti Neurons for ITSM8/10
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