Freshdesk vs Gorgias
Compare Freshdesk and Gorgias on features, pricing, and buyer fit using the same researched criteria.
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Best for
- • SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- • Freshworks customers wanting ticketing as the primary support job
- • Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshdesk is better for
- ✓ Knowledge base
Gorgias is better for
- ✓ Ecommerce helpdesk
- ✓ AI features
- ✓ Integrations
Tie
- • Ticketing depth
- • Live chat
- • Omnichannel inbox
Choose Freshdesk if: SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Freshdesk and Gorgias. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Freshdesk researched starting price from $19/mo; Gorgias researched starting price from $40/mo. Better value depends on plan rungs and add-ons.
FreshdeskDependsGorgiasDepends - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Freshdesk does not research a free plan; Gorgias does not research a free plan.
FreshdeskDependsGorgiasDepends - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
Check agent minimum for Freshdesk and Gorgias on current vendor packaging.
FreshdeskDependsGorgiasDepends - Tie
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
Freshdesk and Gorgias have the same researched availability on ticketing (Freshdesk: supported; Gorgias: supported); macros automation (Freshdesk: supported; Gorgias: supported).
FreshdeskTieGorgiasTie - Tie
Live chat
Website/in-app messenger, routing, and canned replies.
Freshdesk and Gorgias have the same researched availability on live chat (Freshdesk: supported; Gorgias: supported); shared inbox (Freshdesk: supported; Gorgias: supported).
FreshdeskTieGorgiasTie - Freshdesk
Knowledge base
Help center, Docs, and customer self-service portals.
Stronger self service portal availability
FreshdeskStrongerGorgiasWeaker - Tie
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
Freshdesk and Gorgias have the same researched availability on omnichannel inbox (Freshdesk: supported; Gorgias: supported); shared inbox (Freshdesk: supported; Gorgias: supported).
Freshdesk8/10Gorgias7/10 - Tie
SLA & routing
SLA policies, skills-based routing, and escalation rules.
Freshdesk and Gorgias have the same researched availability on sla routing (Freshdesk: supported; Gorgias: supported); ticketing (Freshdesk: supported; Gorgias: supported).
FreshdeskTieGorgiasTie - Gorgias
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Stronger ecommerce helpdesk availability
FreshdeskWeakerGorgiasStronger - Gorgias
AI features
Useful AI for the primary job — not marketing fluff.
Gorgias leads on ai features (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshdesk7/10Gorgias8/10 - Gorgias
Integrations
Important third-party integrations.
Gorgias leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshdesk8/10Gorgias9/10
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