Freshdesk vs Gorgias
Compare Freshdesk and Gorgias on features, pricing, and buyer fit using the same researched criteria.
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Best for
- • SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- • Freshworks customers wanting ticketing as the primary support job
- • Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshdesk is better for
- ✓ Knowledge base
Gorgias is better for
- ✓ Ecommerce helpdesk
- ✓ AI features
- ✓ Integrations
Tie
- • Ticketing depth
- • Live chat
- • Omnichannel inbox
Choose Freshdesk if: SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Freshdesk and Gorgias.
Capabilities
| Feature | Freshdesk | Gorgias | Winner |
|---|---|---|---|
| Ticketing | Strong | Strong | Tie |
| Shared inbox | Strong | Strong | Tie |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Strong | Strong | Tie |
| Omnichannel inbox | Strong | Strong | Tie |
| SLA & routing | Strong | Strong | Tie |
| Macros & automation | Strong | Strong | Tie |
| Self-service portal | Strong | Moderate | Freshdesk |
| CSAT / satisfaction surveys | Strong | Strong | Tie |
| Helpdesk reporting | Strong | Strong | Tie |
| Ecommerce helpdesk | Limited | Strong | Gorgias |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Strong | Tie |
| Agent copilot | Strong | Strong | Tie |
| Phone support | Moderate | Limited | Freshdesk |
| Helpdesk integrations | Strong | Strong | Tie |
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