Freshcaller vs OpenPhone
Compare Freshcaller and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshcaller and OpenPhone. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Freshcaller is better for
- ✓ Routing & IVR
OpenPhone is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
- ✓ AI features
Tie
- • Number / country coverage
- • WhatsApp Business
- • Analytics
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Freshcaller vs OpenPhone pricing
Freshcaller researched starting price from $15/mo; a free plan is researched. OpenPhone researched starting price from $15/mo. Affiliate economics excluded.
Freshcaller
From $15.00/user/mo
OpenPhone
From $15.00/user/mo
Freshcaller
Starting from $15.00/user/mo
Free trial available
- Free$0.00/user/mo
- $0/agent/month plus pay-per-minute call charges. Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics and conversion properties.
- agent price monthly: 0
- pay per minute: true
- GrowthPopular$15.00/user/mo
- $15/agent/month billed annually plus per-minute charges. 2,000 included incoming minutes/month, number porting, wait queues, voicemail, warm/cold transfer, call recording; $2 day passes.
- included incoming minutes monthly: 2000
- day pass price: 2
- Pro$39.00/user/mo
- $39/agent/month billed annually. 3,000 included incoming minutes/month, holiday routing, call-centre agent statuses, routing automation, call conferencing, smart escalations; $7 day passes.
- included incoming minutes monthly: 3000
- day pass price: 7
- Enterprise$69.00/user/mo
- $69/agent/month billed annually. 5,000 included incoming minutes/month, speech-enabled IVR, abandoned-call metrics, service-level monitoring; $12 day passes.
- included incoming minutes monthly: 5000
- day pass price: 12
OpenPhone
Starting from $15.00/user/mo
Free trial available
- Starter$15.00/user/mo
- $15/user/month billed annually ($19 monthly). Shared business number, unlimited US/CA calling & SMS (fair use), voicemail transcripts, Sona AI baseline.
- BusinessPopular$23.00/user/mo
- $23/user/month annual ($33 monthly). Adds phone menus, automatic recording, AI summaries/transcripts on all calls, and deeper HubSpot/Salesforce CRM.
- Scale$35.00/user/mo
- $35/user/month annual ($47 monthly). AI call tags, dedicated onboarding and phone support for larger SMB rollouts.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshcaller
$225.00/mo
OpenPhone
$225.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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