Freshcaller vs Nextiva
Compare Freshcaller and Nextiva on features, pricing, and buyer fit using the same researched criteria.
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshcaller and Nextiva. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Choose Nextiva when SMB teams wanting a clear $15 Core annual cloud-phone floor. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Nextiva is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Analytics
Tie
- • Number / country coverage
- • Routing & IVR
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Choose Nextiva if: SMB teams wanting a clear $15 Core annual cloud-phone floor
Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
Best for
- • SMB teams wanting a clear $15 Core annual cloud-phone floor
- • Businesses that need WhatsApp/messaging apps alongside voice in one vendor
- • Growing companies that may expand into Nextiva Contact Center later
Starting from $15.00/user/mo
No free plan
Freshcaller vs Nextiva pricing
Freshcaller researched starting price from $15/mo; a free plan is researched. Nextiva researched starting price from $15/mo. Affiliate economics excluded.
Freshcaller
From $15.00/user/mo
Nextiva
From $15.00/user/mo
Freshcaller
Starting from $15.00/user/mo
Free trial available
- Free$0.00/user/mo
- $0/agent/month plus pay-per-minute call charges. Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics and conversion properties.
- agent price monthly: 0
- pay per minute: true
- GrowthPopular$15.00/user/mo
- $15/agent/month billed annually plus per-minute charges. 2,000 included incoming minutes/month, number porting, wait queues, voicemail, warm/cold transfer, call recording; $2 day passes.
- included incoming minutes monthly: 2000
- day pass price: 2
- Pro$39.00/user/mo
- $39/agent/month billed annually. 3,000 included incoming minutes/month, holiday routing, call-centre agent statuses, routing automation, call conferencing, smart escalations; $7 day passes.
- included incoming minutes monthly: 3000
- day pass price: 7
- Enterprise$69.00/user/mo
- $69/agent/month billed annually. 5,000 included incoming minutes/month, speech-enabled IVR, abandoned-call metrics, service-level monitoring; $12 day passes.
- included incoming minutes monthly: 5000
- day pass price: 12
Nextiva
Starting from $15.00/user/mo
Free trial available
- Core$15.00/user/mo
- $15/user/month billed annually ($23 monthly). Cloud phone entry; call recording is an add-on on Core. Confirm 1–100 employee / 12-month SMB eligibility live.
- EngagePopular$25.00/user/mo
- $25/user/month billed annually ($50 monthly). Stronger messaging and engagement surface versus Core.
- Scale$75.00/user/mo
- $75/user/month billed annually. Higher-tier unified communications with AI capabilities; XBert AI add-on also published from $99/mo.
- Contact Center Essential$75.00/user/mo
- From $75/agent/month — separate contact-centre ladder. Power-dialer depth associated with CC Professional.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshcaller
$225.00/mo
Nextiva
$225.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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