Five9 vs Vonage
Compare Five9 and Vonage on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose Vonage if: SMB and mid-market teams wanting published per-line VoIP with SMS
Vonage
SMB/mid VoIP business phone (VBC) — Mobile from $13.99/line/mo on 12-month promo; Premium/Advanced higher.
Best for
- • SMB and mid-market teams wanting published per-line VoIP with SMS
- • Buyers who may grow into Premium video meetings and CRM connectors
- • US/Canada-centric businesses that value Ericsson-backed Vonage branding
Starting from $13.99/user/mo
No free plan
Five9 vs Vonage pricing
Five9 researched starting price from $119/mo. Vonage researched starting price from $13.99/mo. Affiliate economics excluded.
Five9
From $119.00/user/mo
Vonage
From $13.99/user/mo
Five9
Starting from $119.00/user/mo
No free trial evidenced
- Digital$119.00/user/mo
- $119/concurrent seat/month — digital channels only (chat, email, SMS/MMS, social). 50-seat minimum.
- CorePopular$159.00/user/mo
- $159/concurrent seat/month — all channels with AI essentials, dialer, recording, CRM/UC adapter choice. 50-seat minimum.
- PlusCustom
- All channels with advanced AI — contact sales; no public seat dollars (2026-08-17).
- ProCustom
- All channels with AI essentials + WEM — contact sales.
- EnterpriseCustom
- All channels with advanced AI + full WEM — contact sales.
Vonage
Starting from $13.99/user/mo
No free trial evidenced
- Mobile$13.99/user/mo
- $13.99/line/month on 12-month promo ($19.99 monthly). Unlimited US/CA calling & SMS, mobile/desktop apps, team messaging baseline.
- PremiumPopular$20.99/user/mo
- $20.99/line/month annual promo ($29.99 monthly). Multi-level auto attendant, CRM integrations, unlimited video meetings (up to 100), IP desk phones.
- Advanced$27.99/user/mo
- $27.99/line/month annual promo ($39.99 monthly). On-demand call recording, call groups, visual voicemail and deeper team calling features.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Five9
$1,785.00/mo
Vonage
$209.85/mo
+$1,575.15/mo — Five9 costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.