FireHydrant vs HaloITSM
Compare FireHydrant and HaloITSM on features, pricing, and buyer fit using the same researched criteria.
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command with a 10-responder free path
- • Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- • Orgs that will keep PagerDuty for paging and add FireHydrant for command
Starting from $25.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
FireHydrant is better for
- ✓ Starting pricing
- ✓ Free plan
HaloITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose FireHydrant if: Teams that want incident command with a 10-responder free path
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
FireHydrant vs HaloITSM pricing
FireHydrant researched starting price from $25/mo; a free plan is researched. HaloITSM researched starting price from $66/mo. Affiliate economics excluded.
FireHydrant
From $25.00/user/mo
HaloITSM
From $66.00/user/mo
FireHydrant
Starting from $25.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free incident response up to 10 responders.
- 0: Up to 10 responders
- ProPopular$25.00/user/mo
- $25/responder/mo billed annually — Pro incident-response floor. 14-day trial.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
HaloITSM
Starting from $66.00/user/mo
No free trial evidenced
- All-in-one (per agent)Popular$66.00/user/mo
- ~£66/agent/mo billed annually on the first-party UK calculator — GBP, not USD. Onboarding packages are extra.
- Onboarding packagesCustom
- Implementation / onboarding packages sold separately — not included in the £66 agent floor.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
FireHydrant
$375.00/mo
HaloITSM
$990.00/mo
+$615.00/mo — HaloITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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