8x8 vs Cisco Webex
Compare 8x8 and Cisco Webex on features, pricing, and buyer fit using the same researched criteria.
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between 8x8 and Cisco Webex. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Choose Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
8x8 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • CRM / CTI integrations
- • AI features
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose Cisco Webex if: Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
Cisco Webex
Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.
Best for
- • Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
- • Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
- • Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems
Starting from $14.50/user/mo
Free plan available
Evidence & transparency
Sources and research process behind this comparison.
Sources
6
Criteria
9
Screenshots
8
Sources consulted
| Title | Product | Type |
|---|---|---|
| 8x8 — Official Site | 8x8 | official-product-page |
| 8x8 Pricing | 8x8 | official-pricing-page |
| 8x8 Work | 8x8 | official-product-page |
| Cisco Webex — Official Site | Cisco Webex | official-product-page |
| Cisco Webex Pricing | Cisco Webex | official-pricing-page |
| Webex Calling | Cisco Webex | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.