8x8 vs Talkdesk
Compare 8x8 and Talkdesk on features, pricing, and buyer fit using the same researched criteria.
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Talkdesk is better for
- ✓ Power dialer
- ✓ AI features
Tie
- • Number / country coverage
- • WhatsApp Business
- • CRM / CTI integrations
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose Talkdesk if: Mid-market and enterprise teams buying a purpose-built cloud contact center
Talkdesk
Cloud contact center (CCaaS) — Digital Essentials from $85/user/mo; Voice $105; Elite $165; Industry Clouds from $225.
Best for
- • Mid-market and enterprise teams buying a purpose-built cloud contact center
- • Organisations that need omnichannel agent ops with WFM on Elite+
- • Buyers evaluating AI agent-assist and automation as primary CX bets
Starting from $85.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for 8x8 and Talkdesk. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
8x8 researched starting price from $24/mo; Talkdesk researched starting price from $85/mo. Better value depends on seat minimums and add-ons.
8x8DependsTalkdeskDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for 8x8 and Talkdesk on current vendor packaging — not inferred beyond researched pricing notes.
8x8DependsTalkdeskDepends - Tie
Number / country coverage
Published local numbers and country coverage.
8x8 and Talkdesk have the same researched availability on cloud phone (8x8: supported; Talkdesk: supported).
8x8TieTalkdeskTie - Talkdesk
Power dialer
Power or parallel dialing for outbound teams.
Talkdesk leads on power dialer (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x8WeakerTalkdeskStronger - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
8x8 and Talkdesk have the same researched availability on whatsapp business (8x8: limited; Talkdesk: limited).
8x8TieTalkdeskTie - Tie
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
8x8 and Talkdesk are close on crm integrations (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x8TieTalkdeskTie - Tie
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
8x8 and Talkdesk are close on routing (10/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x8TieTalkdeskTie - Tie
Analytics
Campaign, conversation, or workforce reporting depth.
8x8 and Talkdesk are close on analytics (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x89/10Talkdesk9/10 - Talkdesk
AI features
Useful AI for the primary job — not marketing fluff.
Talkdesk leads on ai features (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
8x88/10Talkdesk9/10
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