Dynatrace vs Ivanti Neurons for ITSM
Compare Dynatrace and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
Dynatrace
Enterprise observability — Dynatrace Platform Subscription (DPS) annual commit + rate card. Full-Stack list unit ~$58/mo per 8 GiB host; 15-day trial. No per-seat SKU.
Best for
- • Enterprises that will sign a DPS commit and deploy OneAgent broadly
- • SRE teams that want full-stack APM plus Davis AI in one platform
- • Buyers who already rejected per-host Datadog module math
Starting from $58.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dynatrace is better for
- ✓ Starting pricing
Tie
- • Integrations
- • Security & admin
Choose Dynatrace if: Enterprises that will sign a DPS commit and deploy OneAgent broadly
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Dynatrace and Ivanti Neurons for ITSM. Numeric bars appear only when both products have approved scores.
- Dynatrace
Starting pricing
Published floor price and what that floor actually includes.
Dynatrace publishes a lower researched starting floor ($58/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
DynatraceStrongerIvanti Neurons for ITSMWeaker - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Dynatrace does not research a free plan; Ivanti Neurons for ITSM does not research a free plan.
DynatraceDependsIvanti Neurons for ITSMDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Dynatrace and Ivanti Neurons for ITSM on current vendor packaging.
DynatraceDependsIvanti Neurons for ITSMDepends - Tie
Integrations
Important third-party integrations.
Dynatrace and Ivanti Neurons for ITSM are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dynatrace8/10Ivanti Neurons for ITSM8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
Dynatrace and Ivanti Neurons for ITSM are close on security admin (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DynatraceTieIvanti Neurons for ITSMTie
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