DirectAdmin vs Ivanti Neurons for ITSM
Compare DirectAdmin and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
DirectAdmin
Hosting control panel — Personal Plus $5/mo; Lite $15; Standard $29 unlimited accounts/domains. Does not outrank Plesk 7.4.
Best for
- • Admins who want a cheap panel licence on VPS/dedicated they already run
- • Buyers comparing Personal Plus $5 to Plesk Web Admin or cPanel Solo
- • Hosts that need Standard unlimited accounts/domains at $29
Starting from $5.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
DirectAdmin is better for
- ✓ Starting pricing
Ivanti Neurons for ITSM is better for
- ✓ Integrations
- ✓ Security & admin
Choose DirectAdmin if: Admins who want a cheap panel licence on VPS/dedicated they already run
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
DirectAdmin vs Ivanti Neurons for ITSM at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingDirectAdmin
DirectAdmin
Ivanti Neurons for ITSM
- Free planDepends
DirectAdmin
Ivanti Neurons for ITSM
- User / licence minimumDepends
DirectAdmin
Ivanti Neurons for ITSM
- IntegrationsIvanti Neurons for ITSM
DirectAdmin
Ivanti Neurons for ITSM
- Security & adminIvanti Neurons for ITSM
DirectAdmin
Ivanti Neurons for ITSM
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → DirectAdmin
Best for starting pricing
DirectAdmin publishes a lower researched starting floor ($5/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → Ivanti Neurons for ITSM
Best for integrations
Ivanti Neurons for ITSM leads on integrations (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Ivanti Neurons for ITSM
Best for security & admin
Ivanti Neurons for ITSM leads on security admin (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
DirectAdmin winsDirectAdmin
DirectAdmin publishes a lower researched starting floor ($5/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Ivanti Neurons for ITSM
Trails DirectAdmin on this criterion
Integrations
Ivanti Neurons for ITSM winsDirectAdmin
Trails Ivanti Neurons for ITSM on this criterion
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM leads on integrations (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Security & admin
Ivanti Neurons for ITSM winsDirectAdmin
Trails Ivanti Neurons for ITSM on this criterion
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM leads on security admin (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which should you choose?
Choose DirectAdmin if
- Admins who want a cheap panel licence on VPS/dedicated they already run
- Buyers comparing Personal Plus $5 to Plesk Web Admin or cPanel Solo
- Hosts that need Standard unlimited accounts/domains at $29
Choose Ivanti Neurons for ITSM if
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
Related comparisons
Alternatives to consider
Plesk
Hosting control panel for web/server administration — Web Admin Edition from $16.99/mo on VPS licensing.
cPanel
Hosting control panel — Solo $29.99/mo (1 account); Admin $35.99 (≤5); Pro $53.99 (≤30); Premier $69.99 (100 accounts + $0.49 extra).
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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