Dialpad vs Cisco Webex
Compare Dialpad and Cisco Webex on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and Cisco Webex. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
- ✓ Analytics
Cisco Webex is better for
- ✓ CRM / CTI integrations
Tie
- • Number / country coverage
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Cisco Webex if: Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
Cisco Webex
Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.
Best for
- • Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
- • Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
- • Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems
Starting from $14.50/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Dialpad and Cisco Webex.
Voice
| Feature | Dialpad | Cisco Webex | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Strong | Tie |
| Power dialer | Moderate | Moderate | Tie |
Messaging
| Feature | Dialpad | Cisco Webex | Winner |
|---|---|---|---|
| SMS messaging | Strong | Moderate | Dialpad |
| WhatsApp Business | Moderate | Limited | Dialpad |
| Shared inbox | Moderate | Moderate | Tie |
| Team messaging | Strong | Strong | Tie |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Strong | Strong | Tie |
Platform
| Feature | Dialpad | Cisco Webex | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Strong | Cisco Webex |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Moderate | Dialpad |
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.