Dialpad vs Talkdesk
Compare Dialpad and Talkdesk on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ AI features
Talkdesk is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Talkdesk if: Mid-market and enterprise teams buying a purpose-built cloud contact center
Talkdesk
Cloud contact center (CCaaS) — Digital Essentials from $85/user/mo; Voice $105; Elite $165; Industry Clouds from $225.
Best for
- • Mid-market and enterprise teams buying a purpose-built cloud contact center
- • Organisations that need omnichannel agent ops with WFM on Elite+
- • Buyers evaluating AI agent-assist and automation as primary CX bets
Starting from $85.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dialpad and Talkdesk.
Voice
| Feature | Dialpad | Talkdesk | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Strong | Tie |
| Power dialer | Moderate | Strong | Talkdesk |
Messaging
| Feature | Dialpad | Talkdesk | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Moderate | Tie |
| Shared inbox | Moderate | Strong | Talkdesk |
| Team messaging | Strong | Moderate | Dialpad |
| Unified multichannel inbox | Moderate | Strong | Talkdesk |
| Video meetings | Strong | Moderate | Dialpad |
Platform
| Feature | Dialpad | Talkdesk | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Strong | Talkdesk |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Moderate | Dialpad |
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.