CallHippo vs Freshcaller
Compare CallHippo and Freshcaller on features, pricing, and buyer fit using the same researched criteria.
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Best for
- • SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
- • Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
- • Buyers who want a self-serve trial and a $0 starting rung before committing budget
Starting from $18.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between CallHippo and Freshcaller. Choose CallHippo when SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
CallHippo is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ AI features
Freshcaller is better for
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • CRM / CTI integrations
- • Analytics
Choose CallHippo if: SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
CallHippo vs Freshcaller pricing
CallHippo researched starting price from $18/mo; a free plan is researched. Freshcaller researched starting price from $15/mo; a free plan is researched. Affiliate economics excluded.
CallHippo
From $18.00/user/mo
Freshcaller
From $15.00/user/mo
CallHippo
Starting from $18.00/user/mo
Free trial available
- Basic$0.00/user/mo
- $0/user/month — free for the first 6 months from signup, then an upgrade to Starter is required. Calling, voicemail, click-to-dial, SMS/MMS, WhatsApp Business API and desktop/mobile apps; you pay only for numbers and usage.
- free months from signup: 6
- pay only for numbers: true
- whatsapp business api: true
- Starter$18.00/user/mo
- $18/user/month billed annually with a 2-user minimum. 1,000 US/CA calling minutes, 100 SMS, forward-to-device, ring all devices, SMS templates, omnichannel inbox, basic report analytics, Zapier/Slack/webhooks.
- included calling minutes us ca: 1000
- included sms monthly: 100
- call log retention months: 1
- ProfessionalPopular$30.00/user/mo
- $30/user/month billed annually. Unlimited US/CA minutes, 500 SMS, call recording, multilingual IVR, cascading call distribution, reports/analytics, AI voicemail transcription, role-based access, HubSpot/Salesforce/Pipedrive/Zoho integrations.
- calling minutes us ca: unlimited
- included sms monthly: 500
- call log retention: lifetime
- Ultimate$42.00/user/mo
- $42/user/month billed annually. Adds smart DID routing, multilevel IVR, holiday routing, CRM-based VIP routing, SSO, custom integrations, dedicated account manager and 24×7 phone support.
- calling minutes us ca: unlimited
- included sms monthly: 1000
- EnterpriseCustom
- Quote-based with a 50-user minimum: unlimited calling to 48 countries, SLA, WhatsApp Business API, custom data storage/API usage, speech analytics or CallHippo AI included.
- minimum users: 50
- unlimited calling countries: 48
Freshcaller
Starting from $15.00/user/mo
Free trial available
- Free$0.00/user/mo
- $0/agent/month plus pay-per-minute call charges. Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics and conversion properties.
- agent price monthly: 0
- pay per minute: true
- GrowthPopular$15.00/user/mo
- $15/agent/month billed annually plus per-minute charges. 2,000 included incoming minutes/month, number porting, wait queues, voicemail, warm/cold transfer, call recording; $2 day passes.
- included incoming minutes monthly: 2000
- day pass price: 2
- Pro$39.00/user/mo
- $39/agent/month billed annually. 3,000 included incoming minutes/month, holiday routing, call-centre agent statuses, routing automation, call conferencing, smart escalations; $7 day passes.
- included incoming minutes monthly: 3000
- day pass price: 7
- Enterprise$69.00/user/mo
- $69/agent/month billed annually. 5,000 included incoming minutes/month, speech-enabled IVR, abandoned-call metrics, service-level monitoring; $12 day passes.
- included incoming minutes monthly: 5000
- day pass price: 12
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
CallHippo
$270.00/mo
Freshcaller
$225.00/mo
+$45.00/mo — CallHippo costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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