BMC Helix ITSM vs TOPdesk
Compare BMC Helix ITSM and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between BMC Helix ITSM and TOPdesk. Choose BMC Helix ITSM when Remedy-lineage estates moving to Helix ITSM. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
TOPdesk is better for
- ✓ Starting pricing
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for BMC Helix ITSM and TOPdesk. Numeric bars appear only when both products have approved scores.
- TOPdesk
Starting pricing
Published floor price and what that floor actually includes.
TOPdesk publishes a lower researched starting floor ($51/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
BMC Helix ITSMWeakerTOPdeskStronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
BMC Helix ITSM does not research a free plan; TOPdesk does not research a free plan.
BMC Helix ITSMDependsTOPdeskDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for BMC Helix ITSM and TOPdesk on current vendor packaging.
BMC Helix ITSMDependsTOPdeskDepends - BMC Helix ITSM
Integrations
Important third-party integrations.
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSM9/10TOPdesk8/10 - BMC Helix ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSMStrongerTOPdeskWeaker
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