Aircall vs Grasshopper
Compare Aircall and Grasshopper on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Aircall and Grasshopper. Choose Aircall when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Choose Grasshopper when Solo operators and tiny teams that primarily need a professional virtual number. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Aircall is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number
Grasshopper
SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).
Best for
- • Solo operators and tiny teams that primarily need a professional virtual number
- • SMBs that want flat account pricing instead of per-seat UCaaS maths
- • Buyers replacing a personal mobile with a branded business line
Starting from $14.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Aircall and Grasshopper.
Voice
| Feature | Aircall | Grasshopper | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Moderate | Aircall |
| Call recording | Strong | Moderate | Aircall |
| Power dialer | Moderate | Limited | Aircall |
Messaging
| Feature | Aircall | Grasshopper | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Limited | Aircall |
| Shared inbox | Moderate | Limited | Aircall |
| Team messaging | Moderate | Limited | Aircall |
| Unified multichannel inbox | Moderate | Limited | Aircall |
| Video meetings | Limited | Limited | Tie |
Platform
| Feature | Aircall | Grasshopper | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Aircall |
| Analytics & reporting | Strong | Moderate | Aircall |
| AI assistance | Moderate | Moderate | Tie |
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