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PagerDuty Review

IT & DEVELOPMENT SOFTWARE

Choose PagerDuty when paging and incident response are the job — not when you need Datadog telemetry or ServiceNow ITSM.

Last updated 2026-08-18Independent editorial review
  • Starting price

    $21.00/user/month

  • Free plan

    Yes

  • Free trial

    Yes

  • Best for

    SRE/IT teams that need on-call schedules and paging

SoftwareGlimpse review

8/10

Good

  • ease of use8
  • it job fit9
  • workflow depth8
  • integrations9
  • admin security8
  • scalability9
How we score →

All features

15 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Incident management

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise

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    Official vendor video

    PagerDuty On-Call Readiness Reports

    How PagerDuty presents the product in an official vendor video.

    What this shows

    • PagerDuty product surfaces as shown in the official vendor video
    • UI/workflow layout marketed by the vendor
    • PagerDuty product surfaces as shown in the official vendor video
    • UI/workflow layout marketed by the vendor
  • Change & problem management

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
    PagerDuty incident management product UI
    Official PagerDuty incident-management marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Service catalog

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • Infrastructure monitoring

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • APM & distributed tracing

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • Log management

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
    PagerDuty incident management product UI
    Official PagerDuty incident-management marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Source control & repos

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • CI/CD & automation

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • Hosting control panel

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • Proxy / web data network

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • ITSM AI assistance

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
    PagerDuty AI-powered incident response UI
    Official PagerDuty AI incident-response marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Developer AI assistance

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • On-call & paging

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
    PagerDuty incident management product UI
    Official PagerDuty incident-management marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Enterprise security & SSO

    Free

    SoftwareGlimpse assessment: Plan-dependent

    What it supports

    • Entry point: Free

    Limitations

    • May require a higher plan than the entry tier

    Included in

    • Free
    • Professional
    • Business
    • Enterprise
  • Analytics & reporting

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Professional
    • Business
    • Enterprise