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Gorgias Review

CUSTOMER SERVICE SOFTWARE

Choose Gorgias when ecommerce order context, Shopify depth, and ticket-based pricing match your DTC support model — not for generic B2B helpdesk or ITSM.

Last updated 2026-08-18Independent editorial review

  • Starting price

    $40.00/user/month

  • Free plan

    No

  • Free trial

    7 days

  • Best for

    Shopify and DTC brands needing order-aware support in one inbox

Visit Gorgias
View pricing

SoftwareGlimpse review

7.7/10

Good

  • ease of use8
  • support job fit9
  • workflow depth8
  • omnichannel7
  • self service6
  • integrations9
How we score →

Catalogue coverage

Official sources
2
Screenshots
1
Official videos
1
Feature claims
16
Pricing records
2
Last verified
18 Aug 2026

Evidence library

Primary sources and SoftwareGlimpse recommendations used for this product analysis.

20 items

Official documentation

  • Official documentation

    Primary sourceVerified

    Gorgias — Official Site

    Verified: 18 Aug 2026

    Open source ↗

Pricing source

  • Pricing source

    Primary sourceVerified

    Gorgias Pricing

    Verified: 18 Aug 2026

    Open source ↗

Screenshot

  • Screenshot

    Primary sourceVerified

    Official Gorgias Open Graph marketing visual from https://www.gorgias.com/ — not a SoftwareGlimpse lab screenshot.

    Official Gorgias marketing UI asset

    What this demonstrates

    • Official Gorgias Open Graph marketing visual from https://www.gorgias.com/ — not a SoftwareGlimpse lab screenshot.
    Gorgias official Open Graph visual

    Verified: 18 Aug 2026

    Open source ↗

Official video

  • Official video

    Primary sourceVerified

    Meet Gorgias

    What it supports

    • Ticketing
    • Live chat
    • Omnichannel inbox

    What this demonstrates

    • Gorgias ecommerce helpdesk product introduction
    • Official Meet Gorgias overview from the vendor channel

    Used to support

    • Ticketing → feature availability
    • Live chat → feature availability
    • Omnichannel inbox → feature availability

    This video is hosted on YouTube

    This content is hosted by YouTube. The player loads only after you allow marketing cookies.

    Official vendor video

    Meet Gorgias

    What this shows

    • Gorgias ecommerce helpdesk product introduction
    • Official Meet Gorgias overview from the vendor channel

    Verified: 18 Aug 2026

    Open source ↗

Feature claim

  • Feature claim

    SoftwareGlimpse analysisVerified

    Ticketing

    Availability: supported

    What it supports

    • Ticketing

    Used to support

    • Ticketing → supported

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Shared inbox

    Availability: supported

    What it supports

    • Shared inbox

    Used to support

    • Shared inbox → supported

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Live chat

    Availability: supported

    What it supports

    • Live chat

    Used to support

    • Live chat → supported

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Knowledge base

    Availability: supported

    What it supports

    • Knowledge base

    Used to support

    • Knowledge base → supported

    Verified: —

Official product destinations

Vendor destinations used for research — separate from affiliate visit CTAs.

How we verify information

Learn about our methodology

Multiple source verification

Prefer first-party pricing and product pages over secondary summaries.

Regular monitoring

Domain checked-at timestamps drive freshness and refresh flags.

Expert analysis

Category methodology criteria structure editorial judgment.

Editorial independence

Affiliate links never change scores or ranking decisions.