Gorgias Review
CUSTOMER SERVICE SOFTWAREChoose Gorgias when ecommerce order context, Shopify depth, and ticket-based pricing match your DTC support model — not for generic B2B helpdesk or ITSM.
Last updated 2026-08-18Independent editorial review
Starting price
$40.00/user/month
Free plan
No
Free trial
7 days
Best for
Shopify and DTC brands needing order-aware support in one inbox
SoftwareGlimpse review
7.7/10
Good
- ease of use8
- support job fit9
- workflow depth8
- omnichannel7
- self service6
- integrations9
Gorgias plans & pricing
Verified 2026-08-18 from gorgias.com/pricing (high confidence). Ticket-based USD: Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly). Pricing is per ticket volume + AI bundles, not per agent seat. Affiliate economics excluded.
Starter
$40.00
per month, billed annually
- Small teams starting with core workflows
Most popular
Basic
$77.00
per month, billed annually
- Everything in Starter, plus:
- Basic buyers
Estimate team cost
Rough monthly and annual cost for Gorgias based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $200.00
- Annual
- $2,400.00
Gorgias pricing compared
| Metric | Gorgias | Freshdesk | Zendesk Suite |
|---|---|---|---|
| Starting price | $40.00/user/month | $19.00/user/month | $19.00/user/month |
| Free plan | No | No | No |
| Free trial | Yes | Yes | Yes |