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Gorgias Review

CUSTOMER SERVICE SOFTWARE

Choose Gorgias when ecommerce order context, Shopify depth, and ticket-based pricing match your DTC support model — not for generic B2B helpdesk or ITSM.

Last updated 2026-08-18Independent editorial review
  • Starting price

    $40.00/user/month

  • Free plan

    No

  • Free trial

    7 days

  • Best for

    Shopify and DTC brands needing order-aware support in one inbox

SoftwareGlimpse review

7.7/10

Good

  • ease of use8
  • support job fit9
  • workflow depth8
  • omnichannel7
  • self service6
  • integrations9
How we score →

All features

16 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Ticketing

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic

    This video is hosted on YouTube

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    Official vendor video

    Meet Gorgias

    What this shows

    • Gorgias ecommerce helpdesk product introduction
    • Official Meet Gorgias overview from the vendor channel
    • Gorgias ecommerce helpdesk product introduction
    • Official Meet Gorgias overview from the vendor channel
  • Shared inbox

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Live chat

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Knowledge base

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Omnichannel inbox

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • SLA & routing

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Macros & automation

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Self-service portal

    Starter

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • CSAT / satisfaction surveys

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Helpdesk reporting

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Ecommerce helpdesk

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
    Gorgias official Open Graph visual
    Official Gorgias Open Graph marketing visual from https://www.gorgias.com/ — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • ITSM / service desk

    Starter

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Chatbot / AI agent

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Agent copilot

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Phone support

    Starter

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Starter

    Included in

    • Starter
    • Basic
  • Helpdesk integrations

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Basic