Freshservice Review

CUSTOMER SERVICE SOFTWARE

Choose Freshservice when ITSM and internal employee service desk is the primary job — not customer ecommerce helpdesk or website live chat.

Last updated 2026-08-18Independent editorial review

Starting price
$19.00/user/month
Free plan
No
Free trial
14 days
Best for
IT teams needing ITIL-style incidents, changes, and asset management

Visit Freshservice

View pricing

SoftwareGlimpse review

8/10

Good

ease of use7
support job fit9
workflow depth9
omnichannel6
self service8
integrations8

How we score →

See Freshservice in action

Official vendor product video. Treat it as UI/workflow evidence — not SoftwareGlimpse scoring or plan advice.

Official vendor video

This video is hosted on YouTube

This content is hosted by YouTube. The player loads only after you allow marketing cookies.

Official vendor video

What Is a Service Catalog? | Streamline Employee Support | Freshservice

What this shows

Service catalog standardized request forms and workflows
Employee portal browsing IT/HR/facilities services

Source: Official Freshworks Inc.

What to prepare before this step

• Agree pipeline stages that match how your team sells
• Decide who owns deals, activities, and reporting
• List must-have fields before importing contacts

What this video covers

• Service catalog standardized request forms and workflows
• Employee portal browsing IT/HR/facilities services

Freshservice guides

Practical walkthroughs for setup, rollout, migration, plan choice, and fit — linked from this review so you can decide and implement without hunting the guides hub.

Product guides for Freshservice are not published yet. Browse the Guides hub for category buying and selection frameworks.

All guides →Freshservice pricing tab →