Freshservice Review
CUSTOMER SERVICE SOFTWAREChoose Freshservice when ITSM and internal employee service desk is the primary job — not customer ecommerce helpdesk or website live chat.
Starting price
$19.00/user/month
Free plan
No
Free trial
14 days
Best for
IT teams needing ITIL-style incidents, changes, and asset management
SoftwareGlimpse review
8/10
Good
- ease of use7
- support job fit9
- workflow depth9
- omnichannel6
- self service8
- integrations8
Freshservice plans & pricing
Verified 2026-08-18 from freshworks.com/freshservice/pricing (high confidence). Annual USD per agent/month: Starter $19, Growth $49, Pro $99. ITSM primary — not customer ecommerce helpdesk. Affiliate aff-freshservice. Affiliate economics excluded.
Starter
$19.00
per user / mo, billed annually
- Small teams starting with core workflows
Growth
$49.00
per user / mo, billed annually
- Everything in Starter, plus:
- Growing teams that need richer daily workflows
Pro
$99.00
per user / mo, billed annually
- Everything in Growth, plus:
- Pro buyers
Estimate team cost
Rough monthly and annual cost for Freshservice based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $95.00
- Annual
- $1,140.00
Freshservice pricing compared
| Metric | Freshservice | ServiceNow | Jira Service Management | ManageEngine ServiceDesk Plus | SysAid |
|---|---|---|---|---|---|
| Starting price | $19.00/user/month | $100.00/user/month | $20.00/user/month | $13.00/user/month | $89.00/user/month |
| Free plan | No | No | Yes | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |