Tidio vs Zendesk Sell
Different primary jobs. Choose Tidio for website live chat and AI deflection. Choose Zendesk Sell for sales pipeline CRM — not Zendesk Suite helpdesk. If you need omnichannel support ticketing, compare Tidio to Zendesk Suite or Freshdesk instead. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • SMB website chat and Lyro AI deflection
- • Conversation-cap pricing vs per-agent CRM seats
Starting from $24.17/user/mo
Free plan available
VS
Our verdict
Different primary jobs. Choose Tidio for website live chat and AI deflection. Choose Zendesk Sell for sales pipeline CRM — not Zendesk Suite helpdesk. If you need omnichannel support ticketing, compare Tidio to Zendesk Suite or Freshdesk instead.
Tidio is better for
- ✓ Free plan
- ✓ Live chat
- ✓ Knowledge base
- ✓ Omnichannel inbox
Zendesk Sell is better for
- ✓ Ticketing depth
- ✓ Integrations
Tie
- • SLA & routing
Choose Tidio if: SMB website chat and Lyro AI deflection
Choose Zendesk Sell if: Sales pipeline CRM on Zendesk Sell
Zendesk Sell
Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.
Best for
- • Sales pipeline CRM on Zendesk Sell
- • Teams already on Zendesk with Sell add-on needs
Starting from $19.00/user/mo
No free plan
Tidio vs Zendesk Sell pricing
Research 2026-08-19. Catalogue maps zendesk slug to Zendesk Sell (sales CRM). Affiliate economics excluded.
Tidio
From $24.17/user/mo
Zendesk Sell
From $19.00/user/mo
Tidio
Starting from $24.17/user/mo
Free trial available
- Free$0.00/user/mo
- Freemium live chat with limited conversations and operators.
- StarterPopular$24.17/mo
- $24.17/mo annual — 100 billable conversations/month.
- max conversations: 100
- Growth$49.17/mo
- $49.17/mo annual — higher conversation caps and automation.
Zendesk Sell
Starting from $19.00/user/mo
Free trial available
- TeamPopular$19.00/user/mo
- Growth$55.00/user/mo
- Professional$115.00/user/mo
- Enterprise$169.00/user/mo
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Tidio
$362.55/mo
Zendesk Sell
$285.00/mo
+$77.55/mo — Tidio costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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