ServiceNow vs TOPdesk
Compare ServiceNow and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between ServiceNow and TOPdesk. Choose ServiceNow when Enterprises standardising ITSM (and often HRSD/CSM) on one platform. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
TOPdesk is better for
- ✓ Starting pricing
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
ServiceNow vs TOPdesk pricing
ServiceNow researched starting price from $100/mo. TOPdesk researched starting price from $51/mo. Affiliate economics excluded.
ServiceNow
From $100.00/user/mo
TOPdesk
From $51.00/user/mo
ServiceNow
Starting from $100.00/user/mo
Free trial available
- ITSM FoundationPopularCustom
- Entry ITSM (incident/request/asset + configured Now Assist) — custom quote.
- ITSM AdvancedCustom
- Full ITIL suite (problem, change, major incident, on-call) — custom quote.
- ITSM PrimeCustom
- Highest Assist pool and custom AI agents — custom quote.
TOPdesk
Starting from $51.00/user/mo
No free trial evidenced
- EssentialPopular$51.00/user/mo
- £51/agent/mo Essential — GBP first-party floor, not a USD list. No published free plan or self-serve trial.
- Engaged$72.00/user/mo
- £72/agent/mo Engaged (GBP) on the first-party TOPdesk card.
- Excellent$101.00/user/mo
- £101/agent/mo Excellent (GBP) — highest published TOPdesk agent pack.
- Talk to TOPdeskCustom
- Implementation and packaging via TOPdesk — contact, not a self-serve trial tile.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ServiceNow
$1,500.00/mo
TOPdesk
$765.00/mo
+$735.00/mo — ServiceNow costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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