ManageEngine ServiceDesk Plus vs Splunk Observability Cloud
Compare ManageEngine ServiceDesk Plus and Splunk Observability Cloud on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Splunk Observability Cloud is better for
- ✓ Security & admin
Tie
- • Free plan
- • Integrations
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose Splunk Observability Cloud if: SRE teams that want Splunk Observability Cloud host packs rather than Platform ingest
Splunk Observability Cloud
Splunk Observability Cloud — Infrastructure Monitoring from $15/host/mo annual; App & Infra $60/host; End-to-End $75/host; free up to 15 hosts. Not Splunk Platform/SIEM ingest.
Best for
- • SRE teams that want Splunk Observability Cloud host packs rather than Platform ingest
- • Cisco/Splunk-aligned estates that need metrics and APM in one Cloud SKU
- • Buyers who will model $15 vs $60 vs $75 host packs before commit
Starting from $15.00/user/mo
Free plan available
ManageEngine ServiceDesk Plus vs Splunk Observability Cloud pricing
ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Splunk Observability Cloud researched starting price from $15/mo; a free plan is researched. Affiliate economics excluded.
ManageEngine ServiceDesk Plus
From $13.00/user/mo
Splunk Observability Cloud
From $15.00/user/mo
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Splunk Observability Cloud
Starting from $15.00/user/mo
Free trial available
- Free (up to 15 hosts)$0.00/user/mo
- Free Observability Cloud path up to 15 hosts — confirm live FAQ allowances.
- 0: Up to 15 hosts per Splunk FAQ
- Infrastructure MonitoringPopularSee details
- $15/host/month billed annually — Observability Cloud infrastructure floor, not Platform ingest.
- App & Infra MonitoringSee details
- $60/host — application plus infrastructure monitoring pack.
- End-to-End ObservabilitySee details
- $75/host — full Observability Cloud pack on published pricing.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ManageEngine ServiceDesk Plus
$195.00/mo
Splunk Observability Cloud
$225.00/mo
+$30.00/mo — Splunk Observability Cloud costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
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