ManageEngine ServiceDesk Plus vs Sentry
Compare ManageEngine ServiceDesk Plus and Sentry on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Security & admin
Tie
- • Free plan
- • Integrations
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose Sentry if: Application teams whose primary observability job is errors, traces, and replays
Sentry
Application error monitoring, tracing, and replays — Developer Free; Team $26/mo annual with default prepaid; Business $80/mo. Not a Datadog infra replacement.
Best for
- • Application teams whose primary observability job is errors, traces, and replays
- • Developers who want a free 5k-error path before Team $26
- • Buyers comparing a specialist to Datadog/Splunk host suites
Starting from $26.00/user/mo
Free plan available
ManageEngine ServiceDesk Plus vs Sentry pricing
ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Sentry researched starting price from $26/mo; a free plan is researched. Affiliate economics excluded.
ManageEngine ServiceDesk Plus
From $13.00/user/mo
Sentry
From $26.00/user/mo
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Sentry
Starting from $26.00/user/mo
No free trial evidenced
- Developer$0.00/user/mo
- Free Developer plan — 1 user and 5k errors.
- 0: 1 user
- 1: 5,000 errors
- TeamPopular$26.00/mo
- $26/mo billed annually with default prepaid event volume — application error/tracing team floor.
- Business$80.00/mo
- $80/mo Business — higher volume and admin depth. Confirm live billing interval.
- EnterpriseCustom
- Custom volume, SSO, and support — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ManageEngine ServiceDesk Plus
$195.00/mo
Sentry
$390.00/mo
+$195.00/mo — Sentry costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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