LiveChat vs Zoho Desk
Compare LiveChat and Zoho Desk on features, pricing, and buyer fit using the same researched criteria.
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Zoho Desk is better for
- ✓ Free plan
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
Tie
- • Live chat
- • AI features
- • Integrations
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
Choose Zoho Desk if: Budget-conscious teams wanting helpdesk with $7 Express floor
Zoho Desk
Budget helpdesk in the Zoho suite — free 3 agents; Express $7, Standard $14, Professional $23, Enterprise $40 agent/mo annual.
Best for
- • Budget-conscious teams wanting helpdesk with $7 Express floor
- • Existing Zoho CRM/One customers
- • SMB teams needing free 3-agent entry
Starting from $0.00/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
LiveChat
Strengths in greenCons
- Trails on free plan
- Trails on ticketing depth
- Trails on knowledge base
Best for
Teams wanting mature live chat with Text ecosystem optionality
Zoho Desk
Trade-offs in redPros
- Stronger on free plan
- Stronger on ticketing depth
- Stronger on knowledge base
- Stronger on omnichannel inbox
Best for
Budget-conscious teams wanting helpdesk with $7 Express floor
Choose if…
Choose LiveChat if
- Teams wanting mature live chat with Text ecosystem optionality
- SMB–mid-market website support with per-agent clarity
- Buyers who may add ChatBot or HelpDesk from the same vendor
Choose Zoho Desk if
- Budget-conscious teams wanting helpdesk with $7 Express floor
- Existing Zoho CRM/One customers
- SMB teams needing free 3-agent entry
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