LiveChat vs Zoho Desk
Compare LiveChat and Zoho Desk on features, pricing, and buyer fit using the same researched criteria.
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Zoho Desk is better for
- ✓ Free plan
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
Tie
- • Live chat
- • AI features
- • Integrations
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
Choose Zoho Desk if: Budget-conscious teams wanting helpdesk with $7 Express floor
Zoho Desk
Budget helpdesk in the Zoho suite — free 3 agents; Express $7, Standard $14, Professional $23, Enterprise $40 agent/mo annual.
Best for
- • Budget-conscious teams wanting helpdesk with $7 Express floor
- • Existing Zoho CRM/One customers
- • SMB teams needing free 3-agent entry
Starting from $0.00/user/mo
Free plan available
LiveChat vs Zoho Desk pricing
LiveChat researched starting price from $19/mo. Zoho Desk researched starting price from $0/mo; a free plan is researched. Affiliate economics excluded.
LiveChat
From $19.00/user/mo
Zoho Desk
From $0.00/user/mo
LiveChat
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/person/mo annual — entry live chat for small teams.
- TeamPopular$49.00/user/mo
- $49/person/mo annual — reporting and staffing features.
- Business$79.00/user/mo
- $79/person/mo annual — advanced automation and routing.
- Enterprise$52.00/user/mo
- $52/person/mo annual — enterprise tier (verify live packaging).
Zoho Desk
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 3 agents — entry helpdesk tier.
- max agents: 3
- Express$7.00/user/mo
- $7/agent/mo annual — lightweight ticketing for small teams.
- StandardPopular$14.00/user/mo
- $14/agent/mo annual — SLAs, workflows, and multichannel.
- Professional$23.00/user/mo
- $23/agent/mo annual — advanced automations and telephony.
- Enterprise$40.00/user/mo
- $40/agent/mo annual — AI, sandbox, and enterprise controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
LiveChat
$285.00/mo
Zoho Desk
$0.00/mo
+$285.00/mo — LiveChat costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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