Jira Service Management vs TOPdesk
Compare Jira Service Management and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Jira Service Management and TOPdesk. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Jira Service Management is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Integrations
Tie
- • Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Jira Service Management and TOPdesk. Numeric bars appear only when both products have approved scores.
- Jira Service Management
Starting pricing
Published floor price and what that floor actually includes.
Jira Service Management publishes a lower researched starting floor ($20/mo vs $51/mo for TOPdesk). Confirm currency, renewals, and add-ons — not a total TCO winner.
Jira Service ManagementStrongerTOPdeskWeaker - Jira Service Management
Free plan
Whether a usable free plan is published, and what it gates.
Jira Service Management researches a free plan; TOPdesk does not research a free plan.
Jira Service ManagementStrongerTOPdeskWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Jira Service Management and TOPdesk on current vendor packaging.
Jira Service ManagementDependsTOPdeskDepends - Jira Service Management
Integrations
Important third-party integrations.
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service Management9/10TOPdesk8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
Jira Service Management and TOPdesk are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service ManagementTieTOPdeskTie
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.