Jira Service Management vs ManageEngine ServiceDesk Plus
Compare Jira Service Management and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Jira Service Management and ManageEngine ServiceDesk Plus. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Jira Service Management is better for
- ✓ Integrations
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
Tie
- • Free plan
- • Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
Jira Service Management vs ManageEngine ServiceDesk Plus pricing
Jira Service Management researched starting price from $20/mo; a free plan is researched. ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Affiliate economics excluded.
Jira Service Management
From $20.00/user/mo
ManageEngine ServiceDesk Plus
From $13.00/user/mo
Jira Service Management
Starting from $20.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 3 agents — evaluation / tiny IT teams.
- max users: 3
- StandardPopular$20.00/user/mo
- From $20/agent/mo — core ITSM, assets, help center (volume discounts apply).
- Premium$51.42/user/mo
- ~$51.42/agent/mo — advanced incident/problem/change, SLA, higher automation.
- EnterpriseCustom
- Enterprise Cloud — annual quote, Atlassian Guard, scale controls.
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Jira Service Management
$300.00/mo
ManageEngine ServiceDesk Plus
$195.00/mo
+$105.00/mo — Jira Service Management costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
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