incident.io vs Decodo (Smartproxy)
Compare incident.io and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
incident.io is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Decodo (Smartproxy) is better for
- ✓ Starting pricing
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network
Decodo (Smartproxy)
Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.
Best for
- • Teams that knew Smartproxy and need the Decodo-branded same network
- • Buyers who want a published $11.25 residential starter versus Bright Data commits
- • Projects that will validate a 3-day trial before GB scale
Starting from $11.25/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for incident.io and Decodo (Smartproxy). Numeric bars appear only when both products have approved scores.
- Decodo (Smartproxy)
Starting pricing
Published floor price and what that floor actually includes.
Decodo (Smartproxy) publishes a lower researched starting floor ($11.25/mo vs $15/mo for incident.io). Confirm currency, renewals, and add-ons — not a total TCO winner.
incident.ioWeakerDecodo (Smartproxy)Stronger - incident.io
Free plan
Whether a usable free plan is published, and what it gates.
incident.io researches a free plan; Decodo (Smartproxy) does not research a free plan.
incident.ioStrongerDecodo (Smartproxy)Weaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for incident.io and Decodo (Smartproxy) on current vendor packaging.
incident.ioDependsDecodo (Smartproxy)Depends - incident.io
Integrations
Important third-party integrations.
incident.io leads on integrations (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
incident.io8/10Decodo (Smartproxy)7/10 - incident.io
Security & admin
Admin controls, access, compliance posture, and security packaging.
incident.io leads on security admin (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
incident.ioStrongerDecodo (Smartproxy)Weaker
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.