incident.io vs PagerDuty
Same-cluster incident / on-call peer comparison. Choose incident.io when incident command is the job and you want a published $15 Team floor — not PagerDuty by default, and not Datadog/Sentry. Choose PagerDuty when paging and incident response are the job — not when you need Datadog telemetry or ServiceNow ITSM. Overall: incident.io 7.8 vs PagerDuty 8. Not hands-on lab tested; confirm live pricing and packaging. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
Same-cluster incident / on-call peer comparison. Choose incident.io when incident command is the job and you want a published $15 Team floor — not PagerDuty by default, and not Datadog/Sentry. Choose PagerDuty when paging and incident response are the job — not when you need Datadog telemetry or ServiceNow ITSM. Overall: incident.io 7.8 vs PagerDuty 8. Not hands-on lab tested; confirm live pricing and packaging.
PagerDuty is better for
- ✓ ITSM depth
- ✓ Source control depth
- ✓ Hosting panel depth
- ✓ Web data / proxy depth
Tie
- • Free plan
- • Observability depth
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
incident.io vs PagerDuty pricing
Research 2026-08-18 from first-party pages. Affiliate economics excluded. Confirm live packaging — seats, hosts, GB, CI minutes, and add-ons change TCO.
incident.io
From $15.00/user/mo
PagerDuty
From $21.00/user/mo
incident.io
Starting from $15.00/user/mo
No free trial evidenced
- Basic$0.00/user/mo
- Free Basic — core incident response for small teams.
- TeamPopular$15.00/user/mo
- $15/user/mo billed annually ($19 monthly) — incident response team floor. On-call is a separate add-on.
- Pro$25.00/user/mo
- $25/user/mo — higher incident-response depth. Confirm live interval.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
PagerDuty
Starting from $21.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 5 responders — basic alerting and one escalation policy.
- max users: 5
- ProfessionalPopular$21.00/user/mo
- $21/responder/mo annual ($25 monthly) — schedules, policies, integrations.
- Business$41.00/user/mo
- $41/responder/mo annual ($49 monthly) — analytics, advanced admin, higher limits.
- EnterpriseCustom
- Governance, provisioning depth, bundled add-ons — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
incident.io
$225.00/mo
PagerDuty
$315.00/mo
+$90.00/mo — PagerDuty costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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