Heroku vs TOPdesk
Compare Heroku and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
Heroku
Cloud PaaS / Cedar dynos — Eco $5 (sleeps); Basic $7 always-on (research floor); Standard-1X $25; Standard-2X $50; Performance-M $250+. No forever-free dyno. Does not outrank Render 7.9.
Best for
- • Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
- • Buyers comparing Heroku Basic to Railway Hobby/Pro and Render Pro $25
- • Orgs that will not treat Eco sleep dynos as production always-on TCO
Starting from $7.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Heroku is better for
- ✓ Starting pricing
Tie
- • Integrations
- • Security & admin
Choose Heroku if: Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Heroku vs TOPdesk pricing
Heroku researched starting price from $7/mo. TOPdesk researched starting price from $51/mo. Affiliate economics excluded.
Heroku
From $7.00/user/mo
TOPdesk
From $51.00/user/mo
Heroku
Starting from $7.00/user/mo
No free trial evidenced
- Eco$5.00/mo
- $5/mo Eco dyno — sleeps after 30 min inactivity; personal only. Not the always-on research floor.
- BasicPopular$7.00/mo
- $7/mo Basic always-on dyno — published always-on research floor on heroku.com/pricing.
- Standard-1X$25.00/mo
- $25/mo Standard-1X Cedar dyno.
- Standard-2X$50.00/mo
- $50/mo Standard-2X Cedar dyno.
- Performance-M$250.00/mo
- $250/mo Performance-M Cedar dyno — higher performance ladder.
TOPdesk
Starting from $51.00/user/mo
No free trial evidenced
- EssentialPopular$51.00/user/mo
- £51/agent/mo Essential — GBP first-party floor, not a USD list. No published free plan or self-serve trial.
- Engaged$72.00/user/mo
- £72/agent/mo Engaged (GBP) on the first-party TOPdesk card.
- Excellent$101.00/user/mo
- £101/agent/mo Excellent (GBP) — highest published TOPdesk agent pack.
- Talk to TOPdeskCustom
- Implementation and packaging via TOPdesk — contact, not a self-serve trial tile.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Heroku
$105.00/mo
TOPdesk
$765.00/mo
+$660.00/mo — TOPdesk costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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