Heroku vs ManageEngine ServiceDesk Plus
Compare Heroku and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.
Heroku
Cloud PaaS / Cedar dynos — Eco $5 (sleeps); Basic $7 always-on (research floor); Standard-1X $25; Standard-2X $50; Performance-M $250+. No forever-free dyno. Does not outrank Render 7.9.
Best for
- • Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
- • Buyers comparing Heroku Basic to Railway Hobby/Pro and Render Pro $25
- • Orgs that will not treat Eco sleep dynos as production always-on TCO
Starting from $7.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Heroku is better for
- ✓ Starting pricing
ManageEngine ServiceDesk Plus is better for
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose Heroku if: Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
Heroku vs ManageEngine ServiceDesk Plus pricing
Heroku researched starting price from $7/mo. ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Affiliate economics excluded.
Heroku
From $7.00/user/mo
ManageEngine ServiceDesk Plus
From $13.00/user/mo
Heroku
Starting from $7.00/user/mo
No free trial evidenced
- Eco$5.00/mo
- $5/mo Eco dyno — sleeps after 30 min inactivity; personal only. Not the always-on research floor.
- BasicPopular$7.00/mo
- $7/mo Basic always-on dyno — published always-on research floor on heroku.com/pricing.
- Standard-1X$25.00/mo
- $25/mo Standard-1X Cedar dyno.
- Standard-2X$50.00/mo
- $50/mo Standard-2X Cedar dyno.
- Performance-M$250.00/mo
- $250/mo Performance-M Cedar dyno — higher performance ladder.
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Heroku
$105.00/mo
ManageEngine ServiceDesk Plus
$195.00/mo
+$90.00/mo — ManageEngine ServiceDesk Plus costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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