Heroku vs Ivanti Neurons for ITSM
Compare Heroku and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
Heroku
Cloud PaaS / Cedar dynos — Eco $5 (sleeps); Basic $7 always-on (research floor); Standard-1X $25; Standard-2X $50; Performance-M $250+. No forever-free dyno. Does not outrank Render 7.9.
Best for
- • Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
- • Buyers comparing Heroku Basic to Railway Hobby/Pro and Render Pro $25
- • Orgs that will not treat Eco sleep dynos as production always-on TCO
Starting from $7.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Heroku is better for
- ✓ Starting pricing
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose Heroku if: Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Heroku and Ivanti Neurons for ITSM. Numeric bars appear only when both products have approved scores.
- Heroku
Starting pricing
Published floor price and what that floor actually includes.
Heroku publishes a lower researched starting floor ($7/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
HerokuStrongerIvanti Neurons for ITSMWeaker - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Heroku does not research a free plan; Ivanti Neurons for ITSM does not research a free plan.
HerokuDependsIvanti Neurons for ITSMDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Heroku and Ivanti Neurons for ITSM on current vendor packaging.
HerokuDependsIvanti Neurons for ITSMDepends - Tie
Integrations
Important third-party integrations.
Heroku and Ivanti Neurons for ITSM are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Heroku8/10Ivanti Neurons for ITSM8/10 - Ivanti Neurons for ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
Ivanti Neurons for ITSM leads on security admin (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HerokuWeakerIvanti Neurons for ITSMStronger
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