Heroku vs incident.io
Compare Heroku and incident.io on features, pricing, and buyer fit using the same researched criteria.
Heroku
Cloud PaaS / Cedar dynos — Eco $5 (sleeps); Basic $7 always-on (research floor); Standard-1X $25; Standard-2X $50; Performance-M $250+. No forever-free dyno. Does not outrank Render 7.9.
Best for
- • Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
- • Buyers comparing Heroku Basic to Railway Hobby/Pro and Render Pro $25
- • Orgs that will not treat Eco sleep dynos as production always-on TCO
Starting from $7.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Heroku is better for
- ✓ Starting pricing
- ✓ Security & admin
incident.io is better for
- ✓ Free plan
Tie
- • Integrations
Choose Heroku if: Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Heroku and incident.io. Numeric bars appear only when both products have approved scores.
- Heroku
Starting pricing
Published floor price and what that floor actually includes.
Heroku publishes a lower researched starting floor ($7/mo vs $15/mo for incident.io). Confirm currency, renewals, and add-ons — not a total TCO winner.
HerokuStrongerincident.ioWeaker - incident.io
Free plan
Whether a usable free plan is published, and what it gates.
Heroku does not research a free plan; incident.io researches a free plan.
HerokuWeakerincident.ioStronger - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Heroku and incident.io on current vendor packaging.
HerokuDependsincident.ioDepends - Tie
Integrations
Important third-party integrations.
Heroku and incident.io are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Heroku8/10incident.io8/10 - Heroku
Security & admin
Admin controls, access, compliance posture, and security packaging.
Heroku leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HerokuStrongerincident.ioWeaker
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.