HaloITSM vs ServiceNow

Compare HaloITSM and ServiceNow on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare

HaloITSM

7.9/10

All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

• IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
• UK/GBP buyers who will model £66 annual plus onboarding
• Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Starting from $66.00/user/mo

No free plan

Visit HaloITSM

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Our verdict

No universal winner

There is no universal winner between HaloITSM and ServiceNow. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ServiceNow when Enterprises standardising ITSM (and often HRSD/CSM) on one platform. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

HaloITSM is better for

✓ Starting pricing

ServiceNow is better for

✓ Integrations
✓ Security & admin

Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform

See detailed comparison ↓

ServiceNow

8.7/10

Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.

Best for

• Enterprises standardising ITSM (and often HRSD/CSM) on one platform
• ITIL-mature shops that need CMDB + change at scale
• Buyers with budget for implementation partners

Starting from $100.00/user/mo

No free plan

Visit ServiceNow

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HaloITSM vs ServiceNow pricing

HaloITSM researched starting price from $66/mo. ServiceNow researched starting price from $100/mo. Affiliate economics excluded.

HaloITSM

From $66.00/user/mo

ServiceNow

From $100.00/user/mo

HaloITSM

Starting from $66.00/user/mo

No free plan

No free trial evidenced

All-in-one (per agent)Popular$66.00/user/mo
- ~£66/agent/mo billed annually on the first-party UK calculator — GBP, not USD. Onboarding packages are extra.
Onboarding packagesCustom
- Implementation / onboarding packages sold separately — not included in the £66 agent floor.

View full HaloITSM pricing →

ServiceNow

Starting from $100.00/user/mo

No free plan

Free trial available

ITSM FoundationPopularCustom
- Entry ITSM (incident/request/asset + configured Now Assist) — custom quote.
ITSM AdvancedCustom
- Full ITIL suite (problem, change, major incident, on-call) — custom quote.
ITSM PrimeCustom
- Highest Assist pool and custom AI agents — custom quote.

View full ServiceNow pricing →

Estimate your team cost

Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.

Number of users

HaloITSM

$990.00/mo

ServiceNow

$1,500.00/mo

+$510.00/mo — ServiceNow costs more

Open cost calculator →

Verified monthly unit prices · Aug 18, 2026

Prices in USD

Shown per user / month from verified list pricing.

Plans can change

Confirm live vendor rates before purchasing.

Add-ons may apply

Calling, SMS, or usage fees can add cost.

Independence

Affiliate status never changes pricing outcomes.

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