HaloITSM vs Rootly
Compare HaloITSM and Rootly on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
HaloITSM is better for
- ✓ Security & admin
Rootly is better for
- ✓ Starting pricing
Tie
- • Integrations
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for HaloITSM and Rootly. Numeric bars appear only when both products have approved scores.
- Rootly
Starting pricing
Published floor price and what that floor actually includes.
Rootly publishes a lower researched starting floor ($20/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
HaloITSMWeakerRootlyStronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
HaloITSM does not research a free plan; Rootly does not research a free plan.
HaloITSMDependsRootlyDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for HaloITSM and Rootly on current vendor packaging.
HaloITSMDependsRootlyDepends - Tie
Integrations
Important third-party integrations.
HaloITSM and Rootly are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSM8/10Rootly8/10 - HaloITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
HaloITSM leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSMStrongerRootlyWeaker
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.