Gorgias vs LiveChat
Compare Gorgias and LiveChat on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Live chat
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Gorgias and LiveChat.
Capabilities
| Feature | Gorgias | LiveChat | Winner |
|---|---|---|---|
| Ticketing | Strong | Moderate | Gorgias |
| Shared inbox | Strong | Strong | Tie |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Strong | Moderate | Gorgias |
| Omnichannel inbox | Strong | Moderate | Gorgias |
| SLA & routing | Strong | Limited | Gorgias |
| Macros & automation | Strong | Strong | Tie |
| Self-service portal | Moderate | Moderate | Tie |
| CSAT / satisfaction surveys | Strong | Strong | Tie |
| Helpdesk reporting | Strong | Strong | Tie |
| Ecommerce helpdesk | Strong | Limited | Gorgias |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Moderate | Gorgias |
| Agent copilot | Strong | Moderate | Gorgias |
| Phone support | Limited | Limited | Tie |
| Helpdesk integrations | Strong | Strong | Tie |
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