Genesys vs Zenzap
Compare Genesys and Zenzap on features, pricing, and buyer fit using the same researched criteria.
Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
Best for
- • Enterprise contact centres that need omnichannel + WEM + journey orchestration
- • Regulated industries standardising on Genesys Cloud CX
- • Buyers comparing CCaaS platforms (not UCaaS phone seats)
Starting from $75.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Genesys is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
Choose Genesys if: Enterprise contact centres that need omnichannel + WEM + journey orchestration
Choose Zenzap if: Frontline, multi-site and shift-based teams replacing personal WhatsApp groups
Zenzap
Professional work-chat app for frontline and multi-site teams replacing WhatsApp groups — free tier, Pro $3/user/month yearly, Business+ $8 with HIPAA, integrations and AI agents.
Best for
- • Frontline, multi-site and shift-based teams replacing personal WhatsApp groups
- • Regulated operators (healthcare, care providers) needing HIPAA compliance with a signed BAA
- • Owner-operators who want structured team chat with tasks at a very low per-user price
Starting from $3.00/user/mo
Free plan available
Genesys vs Zenzap pricing
Genesys researched starting price from $75/mo. Zenzap researched starting price from $3/mo; a free plan is researched. Affiliate economics excluded.
Genesys
From $75.00/user/mo
Zenzap
From $3.00/user/mo
Genesys
Starting from $75.00/user/mo
No free trial evidenced
- Genesys Cloud CX 1$75.00/user/mo
- $75/user/month annual — voice contact center: IVR, ACD, outbound campaigns, recording, native AI capabilities with token allotments.
- Genesys Cloud CX 2Popular$115.00/user/mo
- $115/user/month annual — adds digital channels and omnichannel routing for full voice+digital CCaaS.
- Genesys Cloud CX 3$155.00/user/mo
- $155/user/month annual — adds workforce engagement management (WFM/QM/coaching) on top of CX 2.
- Genesys Cloud CX 4$240.00/user/mo
- $240/user/month annual — maximises AI experience tokens, journey management and advanced orchestration.
Zenzap
Starting from $3.00/user/mo
No free trial evidenced
- Free$0.00/user/mo
- $0 — unlimited group chats, unlimited built-in to-dos, scheduled messages, calendar integration, working hours and notifications, team access and permissions, 1 GB secure storage, WhatsApp chat migration, AI voice-note transcription and AI in-chat search.
- storage gb: 1
- group chats: unlimited
- whatsapp migration: true
- Pro$3.00/user/mo
- $3/user/month billed yearly ($4 monthly). Voice and video calls, task checklist templates, sub-task breakdown, smart task sorting, team privacy settings, media sharing controls, malware scanning, 100 GB storage, AI workspace search and message-to-task AI.
- storage gb: 100
- flat rate yearly up to20 users: 51
- flat rate yearly up to50 users: 112
- Business+Popular$8.00/user/mo
- $8/user/month billed yearly ($10 monthly). Integrations with other business tools, API access, HIPAA compliance with signed BAA, enhanced privacy controls, call recording and transcription, data archiving, 10 TB storage, priority support, a personal AI agent per user and unlimited custom/internal AI agents.
- storage tb: 10
- flat rate yearly up to20 users: 89
- flat rate yearly up to50 users: 190
- EnterpriseCustom
- Custom: custom integrations, organisation chart, SAML/SCIM/SSO, encryption key management, audit logs, 24/7 enterprise CSM, tailored onboarding, custom and privately deployed AI agents.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Genesys
$1,125.00/mo
Zenzap
$45.00/mo
+$1,080.00/mo — Genesys costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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