Freshservice vs Tidio
Compare Freshservice and Tidio on features, pricing, and buyer fit using the same researched criteria.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshservice is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tidio is better for
- ✓ Free plan
- ✓ Live chat
- ✓ AI features
Tie
- • Omnichannel inbox
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Choose Tidio if: SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- • Teams prioritizing website messenger deflection over full ticketing
- • Buyers wanting freemium entry with conversation-based pricing
Starting from $24.17/user/mo
Free plan available
Freshservice vs Tidio pricing
Freshservice researched starting price from $19/mo. Tidio researched starting price from $24.17/mo; a free plan is researched. Affiliate economics excluded.
Freshservice
From $19.00/user/mo
Tidio
From $24.17/user/mo
Freshservice
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/agent/mo annual — entry ITSM incidents and assets.
- GrowthPopular$49.00/user/mo
- $49/agent/mo annual — change, release, and problem management.
- Pro$99.00/user/mo
- $99/agent/mo annual — enterprise ITSM, orchestration, sandbox.
Tidio
Starting from $24.17/user/mo
Free trial available
- Free$0.00/user/mo
- Freemium live chat with limited conversations and operators.
- StarterPopular$24.17/mo
- $24.17/mo annual — 100 billable conversations/month.
- max conversations: 100
- Growth$49.17/mo
- $49.17/mo annual — higher conversation caps and automation.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshservice
$285.00/mo
Tidio
$362.55/mo
+$77.55/mo — Tidio costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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