Freshservice vs Shore
Compare Freshservice and Shore on features, pricing, and buyer fit using the same researched criteria.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshservice is better for
- ✓ Ticketing depth
- ✓ Live chat
- ✓ Knowledge base
- ✓ Omnichannel inbox
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Choose Shore if: Salons, studios, and appointment-based local businesses needing online booking
Shore
Appointment scheduling and local business management — affiliate partner in customer service.
Best for
- • Salons, studios, and appointment-based local businesses needing online booking
- • Operators who want fixed monthly pricing without per-booking commission
- • Teams that will use Google/Instagram booking surfaces plus automated reminders
Starting from $49.90/user/mo
No free plan
Freshservice vs Shore pricing
Freshservice researched starting price from $19/mo. Shore researched starting price from $49.9/mo. Affiliate economics excluded.
Freshservice
From $19.00/user/mo
Shore
From $49.90/user/mo
Freshservice
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/agent/mo annual — entry ITSM incidents and assets.
- GrowthPopular$49.00/user/mo
- $49/agent/mo annual — change, release, and problem management.
- Pro$99.00/user/mo
- $99/agent/mo annual — enterprise ITSM, orchestration, sandbox.
Shore
Starting from $49.90/user/mo
Free trial available
- BookingPopular$49.90/mo
- $49.90/mo billed annually ($59.90 monthly) — online calendar, booking, reminders, customer management.
- Booking + Marketing$69.90/mo
- $69.90/mo billed annually ($79.90 monthly) — adds marketing and customer-loyalty tools.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshservice
$285.00/mo
Shore
$748.50/mo
+$463.50/mo — Shore costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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