Freshservice vs HaloITSM
Compare Freshservice and HaloITSM on features, pricing, and buyer fit using the same researched criteria.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshservice is better for
- ✓ Ticketing depth
- ✓ Live chat
- ✓ Knowledge base
- ✓ Omnichannel inbox
Tie
- • AI features
- • Integrations
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Freshservice and HaloITSM. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Freshservice researched starting price from $19/mo; HaloITSM researched starting price from $66/mo. Better value depends on plan rungs and add-ons.
FreshserviceDependsHaloITSMDepends - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Freshservice does not research a free plan; HaloITSM does not research a free plan.
FreshserviceDependsHaloITSMDepends - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
Check agent minimum for Freshservice and HaloITSM on current vendor packaging.
FreshserviceDependsHaloITSMDepends - Freshservice
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
Stronger coverage across ticketing, macros automation.
FreshserviceStrongerHaloITSMWeaker - Freshservice
Live chat
Website/in-app messenger, routing, and canned replies.
Stronger coverage across live chat, shared inbox.
FreshserviceStrongerHaloITSMWeaker - Freshservice
Knowledge base
Help center, Docs, and customer self-service portals.
Stronger coverage across knowledge base, self service portal.
FreshserviceStrongerHaloITSMWeaker - Freshservice
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
Stronger coverage across omnichannel inbox, unified inbox, shared inbox.
FreshserviceStrongerHaloITSMWeaker - Freshservice
SLA & routing
SLA policies, skills-based routing, and escalation rules.
Stronger coverage across sla routing, ticketing.
FreshserviceStrongerHaloITSMWeaker - Freshservice
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Stronger coverage across ecommerce helpdesk, ticketing.
FreshserviceStrongerHaloITSMWeaker - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Freshservice and HaloITSM are close on ai features (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshservice7/10HaloITSM7/10 - Tie
Integrations
Important third-party integrations.
Freshservice and HaloITSM are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshservice8/10HaloITSM8/10
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