Freshservice vs Gorgias
Compare Freshservice and Gorgias on features, pricing, and buyer fit using the same researched criteria.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshservice is better for
- ✓ Knowledge base
Gorgias is better for
- ✓ Live chat
- ✓ Omnichannel inbox
- ✓ Ecommerce helpdesk
- ✓ AI features
Tie
- • Ticketing depth
- • SLA & routing
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
Freshservice vs Gorgias pricing
Freshservice researched starting price from $19/mo. Gorgias researched starting price from $40/mo. Affiliate economics excluded.
Freshservice
From $19.00/user/mo
Gorgias
From $40.00/user/mo
Freshservice
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/agent/mo annual — entry ITSM incidents and assets.
- GrowthPopular$49.00/user/mo
- $49/agent/mo annual — change, release, and problem management.
- Pro$99.00/user/mo
- $99/agent/mo annual — enterprise ITSM, orchestration, sandbox.
Gorgias
Starting from $40.00/user/mo
Free trial available
- Starter$40.00/mo
- $40/mo — 50 tickets/month; entry ecommerce helpdesk.
- max tickets: 50
- BasicPopular$77.00/mo
- $77/mo billed annually ($90 monthly) — higher ticket cap and automations.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshservice
$285.00/mo
Gorgias
$600.00/mo
+$315.00/mo — Gorgias costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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