Freshdesk vs Freshservice
Compare Freshdesk and Freshservice on features, pricing, and buyer fit using the same researched criteria.
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Best for
- • SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- • Freshworks customers wanting ticketing as the primary support job
- • Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshdesk is better for
- ✓ Live chat
- ✓ Omnichannel inbox
Tie
- • Ticketing depth
- • Knowledge base
- • SLA & routing
Choose Freshdesk if: SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
Freshdesk vs Freshservice pricing
Freshdesk researched starting price from $19/mo. Freshservice researched starting price from $19/mo. Affiliate economics excluded.
Freshdesk
From $19.00/user/mo
Freshservice
From $19.00/user/mo
Freshdesk
Starting from $19.00/user/mo
Free trial available
- GrowthPopular$19.00/user/mo
- $19/agent/mo billed annually — entry paid helpdesk tier.
- Pro$55.00/user/mo
- $55/agent/mo billed annually — advanced automations and routing.
- Enterprise$89.00/user/mo
- $89/agent/mo billed annually — enterprise controls and sandbox.
Freshservice
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/agent/mo annual — entry ITSM incidents and assets.
- GrowthPopular$49.00/user/mo
- $49/agent/mo annual — change, release, and problem management.
- Pro$99.00/user/mo
- $99/agent/mo annual — enterprise ITSM, orchestration, sandbox.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshdesk
$285.00/mo
Freshservice
$285.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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