Freshchat vs Shore
Compare Freshchat and Shore on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshchat and Shore. Choose Freshchat when Freshworks customers wanting live chat as the primary purchase. Choose Shore when Salons, studios, and appointment-based local businesses needing online booking. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Freshchat is better for
- ✓ Free plan
- ✓ Ticketing depth
- ✓ Live chat
- ✓ Knowledge base
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose Shore if: Salons, studios, and appointment-based local businesses needing online booking
Shore
Appointment scheduling and local business management — affiliate partner in customer service.
Best for
- • Salons, studios, and appointment-based local businesses needing online booking
- • Operators who want fixed monthly pricing without per-booking commission
- • Teams that will use Google/Instagram booking surfaces plus automated reminders
Starting from $49.90/user/mo
No free plan
Freshchat vs Shore pricing
Freshchat researched starting price from $0/mo; a free plan is researched. Shore researched starting price from $49.9/mo. Affiliate economics excluded.
Freshchat
From $0.00/user/mo
Shore
From $49.90/user/mo
Freshchat
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 10 agents — entry live chat tier.
- max agents: 10
- GrowthPopular$19.00/user/mo
- $19/agent/mo annual — bots and campaigns on paid live chat.
- Pro$49.00/user/mo
- $49/agent/mo annual — advanced routing and integrations.
- Enterprise$79.00/user/mo
- $79/agent/mo annual — enterprise security and controls.
Shore
Starting from $49.90/user/mo
Free trial available
- BookingPopular$49.90/mo
- $49.90/mo billed annually ($59.90 monthly) — online calendar, booking, reminders, customer management.
- Booking + Marketing$69.90/mo
- $69.90/mo billed annually ($79.90 monthly) — adds marketing and customer-loyalty tools.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshchat
$0.00/mo
Shore
$748.50/mo
+$748.50/mo — Shore costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.